Guidance relating to Coronavirus (COVID-19)

Last updated: 25 March 2020

After announcements from Prime Minister Boris Johnson regarding 'stay at home' https://www.gov.uk/coronavirus and Scottish First Minister Nicola Sturgeon closing Scottish accommodation, all guests with a booking for March and April 2020 cannot proceed. 

We understand in these changeable times there is a concern among our customers with regards to coronavirus and how it may impact them, we are currently dealing with guests who have bookings up to the end of April 2020.

We are an small independent local business and are doing our utmost to reach the best solution for guests and holiday home owners at this challenging time.

Currently we are receiving a number of calls and queries with regards to travel and possible cancellations, we will respond to all customers queries, please be patient with us while we get back to you.

Please read the following information as you may find your answer here before calling the office. If you need to contact us please call 01854 666228 or 07788 643062 the office is open seven days a week from 9am-6pm.

Otherwise please email This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your booking reference and arrival date, we will aim to respond to each enquiry as soon as possible. We may need to check your booking with the relevant holiday home owner before replying.

Due Balances

If your balance is due, we are allowing guests additional time to pay their balance payments. We will not require balance payments until 2 weeks prior to arrival date for all bookings up to the end of August 2020. We hope this allows guests time to make an informed decision on whether to travel or not. You do not need to act on automated reminders that may continue to come to you.

Cancellations

We would ask that in all circumstances of a cancellation, you first contact your insurance providers to see if any deposits or balances you have paid can be recovered through your insurance policy. Please note that our normal cancellation policy, in our Terms and Conditions, will still apply in all situations if you are unable to travel. 

Terms and Conditions Relating to Covid 19 Booking Rescheduling as of 22nd March 2020

Special Temporary Condition Until Further Notice:

For guests who have a booking in the next 3 weeks (travelling between now and the 13th April), we will negotiate a new date of arrival with the owner if that is possible. This applies to any available dates between 5th September 2020 and 31st July 2021.

The new booking needs to be in the same property if there is availability and where the owner agrees to the amendment. This would be a one-off transfer.

There will be no amendment fees for guests whose booking was paid in full and made prior to 16th March 2020 who need to change the date of their holiday.

If the new holiday cost is higher than the original booking cost, any increase will be charged.

This policy is only applicable for bookings made on or before Wednesday 18th March 2020.

In the event that, with agreement with the owner we are able to reschedule your 2020 booking to a future date (Currently end July 2021). Please be aware that should you have to cancel the rescheduled booking there will be no refund applicable.

Only bookings paid in full can be rescheduled. 

Confidence

You can book with confidence with Ullapool Holiday Homes but please be aware we cannot be held responsible for events outside of our control.

 

Address

Ullapool Holiday Homes,
Runie Lodge,
Blughasary,
Ullapool.
IV26 27W.
Ross Shire.
 
Ullapool Holiday Homes self catering accommodation

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